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Privacy Rules and Guidelines

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Before you use our platform, please take a moment to review our privacy policy. These policies outline your rights and responsibilities as a customer. We’ve tried to keep things simple and easy to understand. If you have any questions, don’t hesitate to reach out to our support team.

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Last updated: 29-11-2025

1. INTRODUCTION / SCOPE

This Privacy Policy explains how Subscriber.ng, a digital payment platform, collects, uses, and protects your personal data.

This document is prepared in accordance with the provisions of the Nigeria Data Protection Act (NDPA) 2023 and the Nigeria Data Protection Regulation (NDPR). It outlines how Subscriber.ng applies and complies with these laws when processing the personal data of users, clients, vendors, and third parties who interact with our platform.

This Privacy Policy describes how we collect and process your personal information when you use our website, mobile application, or any related service (collectively referred to as “the Platform”).

The primary purpose of this Policy is to help you understand:

  • What information we collect

  • How we use your information

  • Who we share your data with

  • The lawful basis for processing your data

  • How long we retain your data

  • Your rights under data protection laws

  • How to contact us and the regulatory authority

  • The measures we take to secure your personal data

2. POLICY STATEMENT

Who We Are

Subscriber.ng is a digital payment and subscription platform, offering users the ability to pay for everyday services such as SLTV subscriptions, electricity bills, data bundles, and other online payments with ease and security.

Our goal is to simplify digital payments by providing a safe, transparent, and user-friendly experience that connects individuals and businesses to reliable bill payment and subscription services.

We are fully authorized to operate within the Federal Republic of Nigeria and committed to ensuring your data is handled responsibly and securely.

3. PERSONAL DATA

Under the NDPR/NDPA, personal data is defined as:

“Any information relating to an identified or identifiable natural person (‘data subject’); an identifiable person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, identification number, location data, an online identifier, or one or more factors specific to their physical, physiological, genetic, mental, economic, cultural, or social identity.”

4. HOW WE USE YOUR INFORMATION

This Privacy Policy explains how Subscriber.ng collects and processes your personal data for purposes such as registration, transaction processing, communication, customer service, fraud prevention, and service improvement.

5. HOW WE PROCESS YOUR DATA

We collect, store, and process your data in compliance with the Nigeria Data Protection Act (NDPA) and General Data Protection Regulation (GDPR) principles.
We ensure that your information is kept accurate, relevant, and secure, and we retain it only for as long as necessary.

Some of the personal data we collect may include:

Personal Data Type

Source

Full Name

Provided during registration

Date of Birth

Provided or verified via ID (e.g., NIN, BVN)

Contact Details (Email, Phone)

Provided directly by user

Residential Address

Provided during account setup

Identity Information (NIN, Passport, Driver’s License)

Uploaded by user or verified through third-party APIs

Bank Verification Number (BVN)

Collected securely for verification

Transaction Data

Generated during usage

Device & Location Information

Automatically collected when using the Platform

Profile & Payment History

Collected from your account activities

6. PURPOSE OF PROCESSING AND LAWFUL BASIS

Purpose of Processing

Lawful Basis

To create and manage user accounts

Contractual necessity

To process payments and subscriptions

Contractual and legal obligation

To communicate updates, offers, and service changes

Legitimate interest and legal compliance

To provide customer support

Legitimate business interest

To prevent fraud and enhance platform security

Legal obligation

For marketing and feedback (with your consent)

Consent

To comply with regulatory or financial laws

Legal obligation

7. CONSENT

Subscriber.ng requires your explicit consent before processing your personal data for purposes outside the primary service (such as marketing).
You may withdraw your consent at any time by sending a request to privacy@subscriber.ng.

8. DISCLOSURE AND DATA SHARING

Subscriber.ng may share your personal data with trusted third-party partners who help us provide our services—such as payment processors, telecommunications companies, and verification partners.

Any third party that processes data on our behalf is required to:

  • Use your data only for authorized purposes.

  • Maintain strict confidentiality and security.

  • Delete your data once the service is fulfilled.

Subscriber.ng will not sell, rent, or lease your personal data to any third party.

If data is transferred outside Nigeria, we will ensure that such transfers comply with NDPA-approved safeguards or are to jurisdictions with adequate data protection standards.

9. DATA RETENTION

Subscriber.ng will retain your personal data for a minimum of seven (7) years after your relationship with us ends or as required by applicable laws and regulations.
After this period, data will be securely deleted or anonymized unless required for ongoing legal, tax, or regulatory purposes.

10. YOUR DATA RIGHTS

Under the NDPR/NDPA, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the data we hold about you.

  • Right to Rectification: Correct inaccurate or incomplete data.

  • Right to Erasure: Request deletion of your data when legally permissible.

  • Right to Restrict Processing: Limit how we process your data under certain conditions.

  • Right to Data Portability: Request transfer of your data to another service.

  • Right to Object: Object to processing (e.g., marketing communications).

  • Right to Lodge a Complaint: Contact the Nigeria Data Protection Commission (NDPC) at info@ndpc.gov.ng if you believe your rights are being violated.

All requests should be sent to:
privacy@subscriber.ng

11. DATA SECURITY

Subscriber.ng uses advanced security measures, including encryption, firewalls, and secure data centers, to protect your personal information from unauthorized access, alteration, or loss.

However, while we implement best-practice standards, we cannot guarantee 100% security of data transmitted online. You share your information at your own risk.

12. COMMUNICATION AND CONTACT

Subscriber.ng may contact you through email, SMS, or in-app notifications regarding your account, transactions, or updates.
We do not send irrelevant or intrusive messages, and you can opt out of marketing communications at any time.

13. COMPLAINTS AND ENQUIRIES

If you wish to make a complaint about how Subscriber.ng handles your data or if you have any concerns, please contact our Data Protection Officer (DPO) at:

privacy@subscriber.ng
+2349160247868
217 Constitution Rd, Kakuri, Kuduna State, Nigeriaa

If you are not satisfied with our response, you may escalate your complaint to the Nigeria Data Protection Commission (NDPC) via info@ndpc.gov.ng.

14. POLICY UPDATES

Subscriber.ng may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes.
We will notify users of significant updates via email or on our website. Continued use of the Platform after changes take effect constitutes acceptance of the revised Policy.

Effective Date: 29-11-2025

Platform: Subscriber.ng
Contact: privacy@subscriber.ng